Are you getting the “PlayStation Network Sign-In Failed” error whenever you’re trying to log into PS4 or PS5? If so, here’re the quick solutions that can help you fix the error.
PlayStation is a globally popular video game console to experience immersive gaming with thousands of games. Unfortunately, some issues with the PlayStation Network may prevent you from logging into the console. There can be different reasons for it like servers being down or incorrect login credentials.
Whatever the reasons are, this issue can spoil the gamer’s mood. So, if you also receive the “PlayStation Network Sign-In Failed” error, try out the solutions below to get rid of it.
Reasons for PlayStation Network Sign-In Failed
If you’re unable to sign into PlayStation Network, there can be plenty of reasons behind it. These are:
- The PlayStation Network (PSN) server is down due to maintenance.
- You’ve entered an incorrect username or password.
- PSN is temporarily unavailable.
- Your IP is banned.
- Your ISP is creating problems connecting to the PSN server.
- The WiFi router is switched on for a long time.
- Random bugs in system storage.
How to Fix PlayStation Network Sign-In Failed?
1. Check PlayStation Server Status
In order to check whether the PlayStation network sign-in failed error occurred because of the PSN server, go to the PlayStation Network Service Status page and select your region.
If it shows the site is under maintenance or has other problems, you need to wait until Sony fixes it from their end. If the PSN servers are working properly, move on to the next solution.
2. Turn On Automatic Login
Turning on the automatic login feature allows PlayStation to make you log in with your credentials. In short, the console will take care of the login procedure. So, there won’t be any mistake of entering the wrong credentials.
To turn on automatic login on PlayStation, follow these steps here:
- Go to Settings.
- Choose the User option.
- Navigate to the Login Settings and tickmark the Log In PS4 Automatically option.
- Restart the console.
Now, try to log in and see if the error still persists.
3. Remove & Re-add Registered Network
In case you’ve encountered with PlayStation network sign-in failed error, try removing the registered network and re-adding it. It works well to solve connectivity issues. Follow the steps to do so:
- Go to the Home Screen of your PlayStation.
- Choose Settings> Network.
- Click Set Up Internet Connection.
- Select the internet connection and press Options and select Forget.
- Now, select the network from the network found list and re-add it again.
4. Update PlayStation System Software
If the above solutions didn’t help, the issue can be deeply rooted. An outdated software version can often lead to a network error. If you use an older version, it becomes incompatible with devices over time and technical bugs start creating errors.
To overcome it, you need to ensure you have updated software. If not, follow these steps to update it:
- Turn on your console and select Settings.
- Choose System Software Update.
- If an update is available, click Update Now.
- The screen will display System Software Licence Agreement. Click Accept to agree with the Terms and Conditions.
- To save your details, click the X icon.
Once your system is updated, restart PlayStation and sign in with your credentials. See if you’re still receiving PlayStation Network Sign-In Failed error.
5. Change DNS Server
There’s another fast solution to solve the PlayStation sign-in failure and that is changing the DNS server. This will unblock the blocked IP address and take only a few minutes. Here it is:
- Go to Settings on the PlayStation.
- Select Internet Connection Setup.
- Navigate to the Use WiFi settings and connect to the internet. Then, choose the Custom option.
- Select the WiFi network that you use for the PlayStation. Choose Automatic for the IP address settings.
- Select Do Not Specify for the DHCP Host name.
- Click the Manual button under the DNS settings to enable it.
- Set the DNS address as Google DNS:
For Primary DNS: 220.127.116.11
For Secondary DNS: 18.104.22.168
- Choose Test Internet Connection to verify if the connection is strong.
Once you complete the test, try to sign in. The error should be removed by now.
6. Change MTU Settings to Manual
Another way to fix the sign-in problems on the PlayStation Network is to change the MTU (Maximum Transmission Unit) settings to manual. Here’s how you can do it:
- Go to Settings on your console.
- Find the Network option and select Set Up Internet Connection.
- Choose Use WiFi.
- Select Custom in order to modify the connection to the manual.
- Select Automatic IP Address.
- Click on Do Not Specify.
- Choose the Automatic option for the DNS settings.
- Change the MTU settings to Manual.
- Enter 1473 or 1475 in the MTU value option.
- Select Next to continue and click Do Not Use Proxy Server.
Open the sign-in page and you won’t get the error again.
7. Rebuild PlayStation Database
The database stores all your data and files saved by PlayStation. Revolting the database will rearrange the data and files on a hard drive and fix any performance problems on the console. In short, this will boost your console’s performance.
The procedure is time-consuming and may take several minutes. Here’re the steps:
- Restart the PlayStation in Safe mode. For that, turn off the console by pressing the power button for 3 seconds. The power indicator will blink for a while before turning off.
- Once the console is off, again press and hold the power button and release it after the second beep.
- Connect the controller to the USB port located in front of the PlayStation.
- Keep going down until you find the Rebuild Database option.
- Select the X icon to start the rebuilding procedure. Wait until it’s finished.
Switch on your console and check if you can sign in.
8. Restart PS4/PS5
Restarting your PS4 or PS5 is an excellent trick to resolve unexpected issues with the console. So, press the PS button, choose the Power icon, and select Restart PS4 or PS5.
9. Check Network Connection
To make sure the problem is not from your end, you need to check your network connection. Here’re a few things you can try:
- Unplug the modem or router for a few seconds and replug it to refresh the connection.
- Verify that your WiFi router has a strong connection. Place the router close to the console and ensure there’re no obstacles in between.
- Make sure you’re entering the correct WiFi username and password. A typing mistake won’t allow you to connect your PlayStation with the internet.
- If you’re connecting to a wired network, sometimes ethernet gets slower than WiFi. In that case, switch to a wireless connection if possible.
- Restore the network settings for solving any network glitches.
10. Reset Password
Generally, resetting your password helps if you forget the password. However, for unknown reasons to the login problem, this step can be a quick solution. So, you can reset the password to bypass the error, and here’s how to do it:
- Visit the official site’s Account Management sign-in page.
- Click Trouble Signing in.
- Choose Reset your password.
- The site will ask you to enter your email address associated with the account. So, type your email id.
- You’ll receive an email from PlayStation containing a verification link. This may take a few seconds to arrive.
- Click the link and follow the instructions to reset your password.
Once you’re done, open the console and try to log in with the new password.
11. Delete and Create A New PlayStation Account
Deleting a user account to remove it from PlayStation and creating a new one will often fix the issue.
Note: If you delete a user account, all the stored data, video clips, and screenshots will get deleted automatically. So, think carefully since you’ll lose all your data.
If you still want to proceed, make sure you have the login email ID and password because these are needed to re-add you. here’s the process:
- Open Settings> Login Settings.
- Choose User Management at the bottom.
- Select Delete User.
- Choose a user to delete.
- Click Delete and Yes to confirm.
- Now, click the New User button.
- Select Create a User and accept the terms (Avoid the PlayStation Network).
- Navigate to Settings > Account Management and select Sign In to PlayStation Network.
- Enter your email id and password to log back into the network.
12. Factory Reset PlayStation
When nothing works, your last resort is to factory reset the PlayStation to its default settings. This should reset any problematic network and other settings causing the “PlayStation Network sign in failed” error. Factory reset won’t remove your stored data and games.
Here’re the steps:
- Restart the console in Safe mode.
- Choose Restore Default Settings.
- Restart the console in normal mode. Then, set up the internet connection from the beginning and try to sign in.
For further guidance, you can contact the PlayStation support center.
That’s all. Here we’ve mentioned all the information regarding the PlayStation network sign-in failed error. Try out the above-mentioned fixes one by one and let us know in the comment box which one has worked for you.