How to Delete a TextNow Account Permanently

Textnow is a free mobile app that allows you to make phone calls, send and receive text messages and browse the web free of cost. 

What makes Textnow different from traditional phone carriers is you get a free phone number to talk and text over WiFi via a desktop, laptop, or tablet. You can stay connected anywhere in the US with their largest wireless network without worrying about phone bills. Its other features are group texting, three-way calling, voicemail transcription, call forwarding, etc.

The app is available on Android and iOS devices that can be downloaded from the Play Store or App Store. Its premium service offers additional benefits and ad-free communication.

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There is no straightforward way to delete a Textnow account. Therefore, removing it is pretty challenging. Nonetheless, you can overcome this issue by canceling your Premium subscription, removing all personal information and deactivating the account.

If you don’t want to use this service, you’ll learn how to close a Textnow account in this guide. Let’s get started.

Why Should You Delete the Textnow Account?

Though TextNow has millions of users, the service also faces many problems that you should not neglect. Let’s check out some of the problems that may force you to delete your account.

If you want to get rid of the app from your device or don’t find this texting app useful anymore, here’re a few reasons to consider discontinuing the app.

  • Poor Customer Service: If you’re not getting the services you require or enough assistance regarding an issue from customer service, you may ditch the app.
  • Too many ads: Although TextNow is a free service, it’s full of ads. You’ll have to subscribe to their Premium service to get an ad-free experience along with other perks.
  • Spam through email: TextnNow might send emails daily. Some users consider it spam and don’t want to receive them.
  • Phone number gets expired: Another problem users have reported is their phone number can get expired if they don’t use it regularly. If your account is inactive for 30 days, they may recycle the number. So, you need to call or text at least once every two days to keep the number or buy a premium number subscription for $4.99/year to lock the number.
  • Unreliable service: Some users have complained that the service is unreliable and of poor quality. Like any free service, they found this app buggy and clumsy. Sometimes it even can bring privacy threads as one can easily track a TextNow number for free.

Can You Delete A TextNow Account Permanently?

Unfortunately, TextNow doesn’t give the option to delete an account permanently. You won’t even find a “Delete Account” or “Remove Account” option in the app.

The creator of this app declares that due to some legal reasons they can’t delete the accounts created on their database.

However, it doesn’t mean you can’t quit the service if needed. You can deactivate your TextNow account and remove information from them which actually similar to deleting your account permanently.

Step by Step Process to Delete Textnow Account

As already stated, there is no direct way to delete a Textnow account permanently.

Thankfully, there’s an alternative way that’ll work for you the same. Here’s the step-by-step process to make it happen:

Step 1: Sign in to The Textnow Account

The first and foremost step is to sign into the Textnow account from your mobile, tablet, or desktop. Visit Textnow’s Login page from a browser and sign in with your credentials.

Step 2. Cancel All Paid Textnow Plans

If it’s a free account without paying for any subscription, you can skip this step and proceed further.

Or, once you’re on the My Account page, click on Cancel My Subscription. Select the plans that you’ve subscribed to.

You can also cancel subscriptions via the mobile app. Tap My Account on the main menu, scroll down on the Account page and select Cancel My Subscription.

This step will put an end to any recurring charges and you can proceed to deactivate the account.

Step 3. Remove All Your Personal Information

Select the cog icon at the left corner of your account and open Settings. Alternatively, you can select the three dots in the upper left side of your mobile and click Settings.

Once the Settings menu opens, click the Account tab to access your personal information. You can check your first name, last name, and email address used for this account.

As Textnow doesn’t allow you to delete this information, you can edit them with irrelevant names and an ID. So, type anything random as the first name, like Delete My Account, and leave the last name blank. Next, enter an invalid email ID, like [email protected]. Now, click Save to save the changes.

Step 4. Log Out From All Devices

Finally, on the Settings page, click  Security and Login from the left sidebar and select Log out of all devices. This will delete your Textnow app from all devices.

After a few days of inactivity, your account will get deactivated. The number will be recycled and assigned to a new user.

Frequently Asked Questions

Will deleting a Textnow app cancel the subscription?

No, deleting a Textnow app won’t cancel any subscription. If you have a Premium subscription, you must cancel it before choosing to delete the account. 

Can you recover your Textnow number after deleting the account?

Once you delete the Textnow account and leave the services, they will recycle your phone number and assign it to someone else after a certain period.
However, your email address will still be in their system. So, if you want to reactivate the account, simply log in using the same email ID. But you may not be able to recover the previous number.

Conclusion

Textnow may offer an easy to communicate over the phone, but the app isn’t without flaws. Lack of privacy, poor customer service and random ads are big problems while using their service. So, you can quit using the app anytime. We’ve mentioned the step-by-step process of how to delete a Textnow account. Hope that helps.