How to Fix if Facebook Pay Not Working?

Are you encountering a problem with Facebook Pay not working? If yes, then you have come to the right place. Here you can find the complete guide on what causes Facebook Pay not working and some possible solutions to fix it.

Facebook Pay is a seamless, quick, and secure payment method to make payments on Facebook, Instagram, Messenger, WhatsApp, and participating e-stores. You can use it to make donations, send or receive money, and buy event tickets, games, or products from Facebook Shop and Marketplace.

However, it’s frustrating when Facebook Pay fails to work properly. Many users have reported that they’re unable to make payments while trying to purchase something.

So, keep reading the guide to learn the solutions if you’re also facing the same issue.

Why is My Facebook Pay Not Working?

There are some possible reasons your Facebook Pay is not working. Facebook Pay fails to work if your internet connection is slow, your Facebook app is outdated, Facebook servers are down, the cache is triggering the issue, or your bank or credit/debit card isn’t working.

Additionally, the payment method you’ve added to Facebook Pay may be the source of this problem, or Facebook’s payment system is down for some reason.

Regarding the causes, you can apply the troubleshooting solutions discussed below to fix Facebook Pay not working or contact Facebook for assistance.

How to Fix Facebook Pay Not Working?

If you want to fix Facebook Pay not working, try out the following quick ways.

Check up your internet connection

One of the possible reasons behind Facebook Pay not working is a poor internet connection. If you’re unable to load Facebook Pay, do a speed test to make sure that your internet is not causing the trouble.

In order to do a speed test, you can try any online service or application like or Ookla. If the connection is slow, you need to speed it up.

So, turn on and turn off your internet to refresh and improve the connection. You can also try switching the connection. If you’re using WiFi, use the mobile data instead to load Facebook Pay or if you’re using mobile data, connect the device with WiFi and see if that helps.

Check Facebook server status

Before trying the other solutions, you need to find out if the issue is appearing on your end or from the Facebook server’s end.

If the issue is from the server-side, there’s nothing much you can do to solve it other than contacting their support team. You can use different free online services to check for the live Facebook server status at your location.

If the server is down, you may open Facebook Pay after a while.

Remove and re-add payment method

Often, Facebook Pay might stop working if there’s any glitch between the app and the linked bank. In that case, try removing the payment method and re-add it.

Here’re the steps to remove and add an accepted payment method directly via Messenger.

First, to remove a payment method:

  1. Open your Messenger app.
  2. Tap the profile image in the upper left corner.
  3. Scroll down and select Facebook Pay.
  4. Choose the payment method you like to remove and then tap Remove Card or Remove Account.

Now, to add a payment method:

  1. Again, open Messenger.
  2. Tap your profile image in the upper left corner.
  3. Scroll down and select Facebook Pay.
  4. Tap Add new debit card or PayPal.
  5. Tap Add Debit Card or Add PayPal.
  6. Enter your payment method details.
  7. Tap Save.

Check if Facebook Pay is available in your country

If Facebook payments are failing, it might be for your location. You need to know that Facebook Pay is only available in selected countries. So, in case Facebook Pay is unavailable in your country, you’ll not see the option and hence, can’t use it.

Currently, Facebook Pay is available in countries across Asia-Pacific, Africa, Latin America and the Caribbean, Europe, the Middle East, and North America.

Disable VPN

If VPN is enabled on your device, this might be a reason why Facebook Pay isn’t working. VPN may help hide your location and protect the network from unwanted trackers; they often can create issues with the app on the device.

Since Facebook Pay doesn’t work in all countries, if you’re connected to a different country’s server where the service isn’t available, you can’t use it.

Therefore, you must confirm whether a VPN is turned on and disable it to fix the problem you’re facing. After that, try opening Facebook Pay and see if it works.

Clear Facebook Cache

If the cache becomes overloaded on your device, certain apps sometimes cannot function smoothly. Clearing the cache can help you with troubleshooting.

To clear the Facebook cache, follow the steps below:

  1. Open Settings on your Android device.
  2. Select Apps.
  3. Scroll down and open Facebook.
  4. Go to Internal Storage (this option can vary based on the model).
  5. Tap Clear cache.

Update Facebook

An outdated version of your Facebook app may stop Facebook Pay from working. So, update the app and check if it solves the problem.

  1. Open Google Play Store (Android) or App Store (iOS) on the device.
  2. Search for Facebook.
  3. Tap Update if an update is available.

After updating, remove the app from the recently used app list and open it again. Now, Facebook Pay should work fine. If it isn’t, move on to the next solution.

Uninstall and reinstall Facebook

If the Facebook app is updated but still fails to work, uninstall and reinstall it for troubleshooting issues.

You can uninstall Facebook from your device’s Settings, and after that, go to Play Store and install the app.

Turn on your location

Facebook Pay may not work for you if your location service is off. Financial apps require location verification, so you need to turn on your location.

To do that,

  1. Open Settings on Android.
  2. Search for Location.
  3. Tap the slider to turn it on.

Restart device

Restarting the device is often useful to make sure that no bugs or glitches are hindering the function of Facebook Pay.

This process will also help to get rid of cache and unwanted temporary files that may be stopping Facebook Pay from working. Simply hold and press the power button and select Restart/Reboot.


Log out and re-login

It’s possible that there’re bugs and glitches in Facebook Messenger and its files. For this, the user data can get corrupted, leading to an unwanted error showing up on your present session.

It’s suggested that you log out of the Facebook account and log in again. No matter whether you’re using Facebook on a mobile or PC, this trick always works.

Simply open Facebook, tap the three lines in the top right and select Log Out at the bottom. Next, close the app and re-login with your login credentials. Check if the issue still persists.

Contact Facebook Support Team

If you’ve applied all the solutions mentioned above and none of them help you fix the issue, your last bet is to contact Facebook Support Team.

To contact Facebook Support, you can visit their help center page and follow the instructions.

Try Facebook Pay alternatives

If you’ve attempted all the possible ways discussed above and even Facebook Support is unable to guide you, try other payment apps.

Here’re some best Facebook Pay alternatives:

  • PayPal
  • Google Pay
  • Venmo
  • Cash App
  • Apple Pay
  • Meta Messenger
  • Zelle
  • Wise
  • Payoneer

Ending Note

These are some helpful solutions for how to fix if Facebook Pay not working. Hopefully, the article has been useful to you for solving the issue.

Facebook Pay is a great way to make payments online securely while purchasing something from Marketplace or sending money to friends. You only need to add the credit or debit card details or account information to start this service. If it fails to work for some reason, we’ve shown you the methods to fix that instantly.

About Ady Wilson

Ady Wilson is a technical writer/blogger with years of experience passionate about the latest trends. He is a true tech-enthusiast and loves to explain how different tech products work and what to do when they stop working. He mainly covers topics on troubleshooting guides, Games and app comparisons for Android, iOS and Windows. When Ady isn’t writing, he spends his time playing games like Fifa, Call of Duty etc., on Xbox One.

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